At Shehram Collection, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple and hassle-free return and exchange process.
7-Day Return & Exchange
We offer a 7-day Return & Exchange Policy from the date of delivery. Within this period, you may request a return or exchange if:
- The product is damaged, defective, or has a manufacturing fault.
- You received the wrong item or an incorrect design.
- The product does not match your order.
- You have changed your mind and wish to return or exchange the item.
If the original design is unavailable, you may choose another product of equal value or pay the difference for a higher-priced item.
Return Conditions
To be eligible for a return or exchange:
- The request must be submitted within 10 days of receiving your order.
- The product must be unused, unwashed, and in its original condition.
- All original packaging, tags, labels, accessories, and free gifts (if applicable) must be included.
- A valid order invoice or proof of purchase is required.
Return Shipping
Customers are responsible for the shipping charges associated with returning or exchanging a product unless the return is due to:
- A damaged or defective product.
- An incorrect item shipped by us.
- A verified manufacturing defect.
In these cases, Shehram Collection will cover the replacement shipping cost.
Refunds & Replacements
Once we receive and inspect the returned item, we will notify you of the approval status.
If your return is approved, we will process:
- A replacement product, or
- A refund using the original payment method (where applicable).
Refunds are typically processed within 10–15 working days after the returned product has been received and approved.
Non-Returnable & Non-Exchangeable Items
Returns or exchanges cannot be accepted if:
- The request is made after the 30-day return period.
- The product has been used, washed, or damaged due to customer misuse.
- The item has been altered, repaired, or tampered with.
- Original packaging, tags, labels, accessories, or complimentary items are missing.
- The product was purchased during a Final Sale, clearance event, or marked as Non-Returnable.
How to Request a Return
To start a return or exchange:
- Contact our customer support within 10 days of delivery.
- Provide your order number, proof of purchase, and clear photos (if the item is damaged or incorrect).
- Our support team will guide you through the return process.
Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience.